Responsible Gambling
At Coles, we are committed to promoting responsible gambling practices across all our operations. We believe that gambling should be an enjoyable form of entertainment, not a source of harm. This page outlines our approach to responsible gambling and provides resources for those who may need support.
Our Commitment
Coles takes its responsibilities seriously when it comes to gambling-related products and services. We aim to ensure that our customers are informed, protected, and supported.
- We comply with all applicable Australian gambling laws and regulations
- We promote responsible gambling awareness among our team members
- We do not sell lottery products to persons under 18 years of age
- We support initiatives that minimise gambling-related harm in our communities
- We provide information about support services to customers who may need assistance
Recognising Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early so that appropriate help can be sought.
Warning Signs
- Spending more money or time on gambling than you can afford
- Finding it difficult to manage or stop gambling
- Having arguments with family or friends about money and gambling
- Losing interest in usual activities or hobbies
- Feeling stressed, anxious, or depressed about gambling
- Lying to others about gambling habits
- Chasing losses by continuing to gamble
- Borrowing money or selling possessions to fund gambling
Tips for Gambling Responsibly
If you choose to gamble, the following tips can help you stay in control.
- Set a budget before you start and stick to it
- Only gamble with money you can afford to lose
- Set a time limit for gambling activities
- Never chase your losses
- Avoid gambling when you are upset, stressed, or under the influence of alcohol
- Balance gambling with other leisure activities
- Take regular breaks
Support Services
If you or someone you know is experiencing difficulties with gambling, free and confidential support is available.
| Service | Contact | Availability |
|---|---|---|
| Gambling Helpline | 1800 858 858 | 24 hours, 7 days a week |
| Lifeline | 13 11 14 | 24 hours, 7 days a week |
| Gambling Help Online | Online chat and email support | 24 hours, 7 days a week |
Self-Exclusion Programs
Self-exclusion programs are available across Australia for individuals who wish to voluntarily ban themselves from gambling venues or services. These programs are free and confidential. Contact your state or territory gambling authority for more information about options available in your area.
Get Your Bonus Now!Age Restrictions
It is illegal to sell lottery products to anyone under 18 years of age. Our team members are trained to request identification where there is any doubt about a customer's age. We take this obligation seriously and monitor compliance across all our stores.
Coles remains dedicated to fostering a safe and responsible environment for our customers and communities. If you have any concerns or questions regarding our responsible gambling practices, please do not hesitate to contact us.