Privacy Policy
At Coles, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us through our website, mobile applications, and in-store services.
Information We Collect
We may collect the following types of personal information from you:
- Your name, email address, phone number, and postal address
- Date of birth and gender
- Payment and transaction details
- Flybuys membership information
- Your shopping preferences and purchase history
- Information you provide when contacting our customer service team
- Technical data such as your IP address, browser type, device information, and browsing activity on our platforms
- Location data when you use our mobile applications with your consent
How We Collect Your Information
We collect personal information directly from you when you create an account, place an order, subscribe to our communications, participate in promotions or surveys, or contact us. We may also collect information automatically through cookies and similar technologies when you visit our website or use our applications.
How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfil your orders, including delivery and click and collect services
- To manage your account and provide customer support
- To personalise your shopping experience and provide relevant product recommendations
- To send you marketing communications where you have given consent
- To administer loyalty programmes and promotions
- To improve our products, services, and website functionality
- To comply with legal obligations and protect our legitimate business interests
- To detect and prevent fraud or other unlawful activity
Sharing Your Information
We may share your personal information with trusted third parties, including our service providers who assist with delivery, payment processing, data analytics, and marketing services. We may also share information with related companies within the Coles Group. We require all third parties to handle your information in accordance with applicable privacy laws and our instructions.
We will not sell your personal information to third parties.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. We use a combination of technical and organisational measures to safeguard your data, including encryption, secure servers, and access controls.
Get Your Bonus Now!Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand user behaviour. You can manage your cookie preferences through your browser settings, though disabling cookies may affect the functionality of our website.
Your Rights
Under the Australian Privacy Act 1988, you have the right to access and correct the personal information we hold about you. You may also opt out of receiving marketing communications at any time by using the unsubscribe option in our emails or by contacting us directly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer through the contact options available on our website. We will respond to your enquiry as promptly as possible.
This policy was last updated in 2024.